Privacy & Policy
Last Updated: 15 Sep 2025
At Prowin Health Technologies, we take your privacy very seriously. As a company in the healthcare and medical technology field, we are committed to protecting your personal and health-related information with the highest standards of security, confidentiality, and compliance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, medical platforms, and services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, billing details, or other contact details you provide when registering or communicating with us.
Health-Related Information: Medical history, symptoms, diagnostic reports, prescriptions, appointment details, and other healthcare information provided by you or authorized healthcare professionals through our Services.
Usage Data: Information about how you interact with our Services, including IP address, browser type, device details, operating system, and pages visited.
Cookies and Tracking Technologies: We use cookies and similar tools to enhance user experience, secure sessions, and analyze website traffic.
2. How We Use Your Information
- Provide, manage, and improve healthcare-related Services.
- Facilitate doctor-patient communication, appointments, and medical consultations.
- Store and process electronic health records (EHRs) securely.
- Send important health-related reminders, service updates, or regulatory notices.
- Analyze anonymized data to improve healthcare solutions and medical technologies.
- Ensure compliance with healthcare regulations and patient safety standards.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following cases:
With Healthcare Professionals: Authorized doctors, specialists, or healthcare staff directly involved in your treatment or care.
With Service Providers: Trusted third-party vendors that assist in providing secure cloud storage, payment gateways, or technical services.
For Legal or Regulatory Reasons: When required to comply with healthcare regulations, legal obligations, or government authorities.
Business Transfers: In case of a merger, acquisition, or restructuring, your information may be transferred in compliance with applicable medical data protection laws.
4. Data Security
We implement advanced encryption, secure servers, and industry-standard healthcare IT protocols to protect your sensitive information against unauthorized access, alteration, or disclosure. Despite our efforts, no system can guarantee 100% security; however, we continuously monitor and update our practices to minimize risks.
5. Your Rights
Depending on your location, you may have the right to:
Accessing, correcting, or updating your health and personal data.
Requesting deletion of your medical records where legally permissible.
Restricting or objecting to the processing of your data.
Withdrawing consent for non-essential data processing (e.g., marketing).
Requesting a copy of your medical records in a portable format.
6. Cookies and Tracking
We use cookies and tracking technologies to:
Maintain secure login sessions.
Personalize your browsing and healthcare experience.
Collect analytics to improve system efficiency and user experience.
You can manage or disable cookies via your browser, but certain features may not function correctly without them.
7. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies.
8. Children’s Privacy
Our Services are not intended for children under the age of 13 unless supervised by a parent or guardian. We do not knowingly collect health-related information from minors without appropriate consent. If we become aware of such data, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically.
10. Compliance with Medical Data Regulations
We adhere to applicable healthcare and data protection regulations (such as HIPAA, GDPR, or local health data laws) to ensure the confidentiality and lawful handling of sensitive patient information.